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Driver Non CDL

PURPOSE AND SCOPE:
Supports FMCNA's mission, vision, core values and customer service philosophy.
Adheres to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements.
Responsible for the safe, efficient and timely delivery and pick-up of dialysis products to home patients and dialysis centers.
Responsibilities include driving a non-CDL commercial van/truck, rotating stock, and inventory checks.
Requires the operation of a non-CDL vehicle while adhering to all local, state and federal (DOT) regulations and guidelines.
DUTIES / ACTIVITIES:
CUSTOMER SERVICE:
Responsible for driving the FMCNA culture though values and customer service standards.
Accountable for outstanding customer service to all external and internal customers.
Develops and maintains effective relationships through effective and timely communication.
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
PRINCIPAL RESPONSIBILITIES AND DUTIES Delivers and picks up products from customers including but not limited to, home patients, clinics, and hospitals.
Communicate effectively with, but not limited to, co-workers, management, vendors, and customers (home patients).
Ensures good customer relations by consistently delivering orders on time and behaving with integrity in a courteous and professional manner Takes note of and possibly resolves customer complaints.
Reports all issues and complaints to distribution center staff or customer service for remediation.
Observes and reports any pertinent issues at customer sites May set up product and/or place product on shelves or racks at customer sites.
Performs all duties and functions safely and in accordance with company standards and guidelines When delivering, performs rotation and inventory checks of existing product when directed to do so Obtains customer signatures for pickups (RGA's) and deliveries.
Adheres to all federal and state specific DOT regulations including, but not limited to GVW (Gross Vehicle weight) Identifies and recommends options for route improvements to management as appropriate Vehicle related responsibilities include, but are not limited to:
Performing pre and post-trip inspections of assigned vehicle.
Identify problems and address appropriately.
May perform routine maintenance on Non-CDL van/truck.
Unloading and loading of freight as required according to specified procedures and regulations.
Maintain a clean van/truck.
Participates in monthly/quarterly/annual training for Good Manufacturing Practices, Health & Safety, and Compliance (both corporate and DPD-specific).
Remains updated with all annually revised regulatory standards (OSHA, DOT, EPA, FDA, and any state specific agencies).
Operates material-handling equipment safely and efficiently according to established procedures as required.
Fulfills assigned tasks in warehouse and/or office when necessary.
Other duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Heavy work with frequent lifting and carrying of objects 25 -75 pounds on a repetitive basis required.
Some deliveries may require carrying product up multiple flights of stairs.
This position requires extended periods of sitting, standing, and walking.
Operation of van/truck may average 6 to 11 hours per day.
EDUCATION High school diploma or equivalent.
EXPERIENCE AND REQUIRED SKILLS 1 to 3 years driver experience with route deliveries preferred.
Strong communication skills and a professional demeanor at all times.
Ability to learn functionality and operate on-board computers, paperless DOT logs and/or electronic capture applications.
Must possess and maintain a satisfactory driving record.
EO/AA Employer:
Minorities/Females/Veterans/Disabled

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